- Open a browser and enter the appropriate portal link below. On the login page, click Forgot Password. (https://prepaid.dcbank.ca/login)
2. Enter your Customer Number and email address, then click Next
3. Create a New Password
- Complete the Two-Factor Authentication (2FA).
- You may choose to receive your 6-digit code through Google Authenticator or by SMS/Text.
For Google Authenticator: Open the Google Authenticator app to obtain the 6-digit code. Enter the code in the 2FA field, then click Verify.
or
- or SMS/Text – Click the link that says, “Does not have Authenticator? Click here” and enter the 10-digit mobile number associated with the account, then click “Next.”
5. A confirmation window will appear once the password reset is successful.
6. Log in using your new password.
- After you successfully reset your password, return to the login screen. Enter your Customer Number and new password, then click Login.