Why is my card/wallet disabled?
Typically, the wallet or card is disabled when there have been suspicious activities that were recently made on the account or if there have been multiple and frequent ATM withdrawals made triggering system security measures to be automatically activated.
To have your card reactivated after reviewing all activities and confirming all transaction are legitimate, please contact customer support by emailing customersupport@dcbank.ca or by phoning 1-877-275-1374.